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    • Home
    • About Us
    • Get to know Kristofer
    • Menu
    • Terms & Conditions
    • Payments
    • Conact Us
  • Home
  • About Us
  • Get to know Kristofer
  • Menu
  • Terms & Conditions
  • Payments
  • Conact Us

Terms & Conditions

Payment Policy

• Deposits: Required at booking for all grazing setups with at least 14 days notice. 

• Full Payment: Due no later than 14 days before delivery for grazing setups. Single boards must be paid in full at booking with at least 4 days’ notice.

• Why Payment Matters: Upfront payment allows us to design your custom set, source fresh ingredients, and schedule pickup/delivery.

• Important: Orders are not confirmed until deposit or payment is received. Pickup/delivery will not be completed without full payment.

• Accepted Payment Methods: Venmo, Credit Card (3% charge for credit card purchases)   
*** All payments are subject to a 9.75% sales tax***

Refund Policy

• Cancel within 72 hours of deposit on graze→ Full refund (minus processing fee). * Does not apply if booked 14 days or less before event.

• Cancel up to 2 weeks before event → 50 % refund (minus processing fee). * Does not apply if booked 14 days or less before event. 

• Cancel within 2 weeks of event → No refund (we’ll try to reschedule if possible).

• Single Boards: Non-refundable. If unwanted, we will donate them to local schools or first responders

Delivery Policy

  • Cost & timing depend on location, event size, and pickup needs. Most Eagleville/College Grove deliveries will have no charge. Confirmed at booking. 
  • We are actively working to organize pickup options.

Order Adjustments Policy

• Adjustments can be requested at any time.

• Fees may apply depending on timing and scope of changes.

Minimum Order Policy

  • Order minimums are listed on each menu and cannot be changed.

Rush Order Policy

 • Last-minute orders may be accepted if possible.

 • A 20 % rush fee applies to orders placed outside normal timelines.

Pricing Policy

• Prices may vary due to ingredient costs.

• We never cut corners- quality is always the priority.

Photography Policy

• We love sharing boards & spreads on social media and in our portfolio.

• Prefer privacy? Just let us know at booking.

Allergens Policy

• Our kitchen handles nuts, dairy, soy, and gluten.

• While we take precautions, we cannot guarantee an allergy-free environment.


Copyright © 2025 Twelve Oaks Tennessee - All Rights Reserved.

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Rebrand Promos

In celebration of our rebrand launch, all newly booked grazing tables in October & November will receive 10% off & free delivery! 

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